简介: 摘 要:医院内的许多医疗活动,如各项检查等都需要依赖医疗设备,随着医学技术的发展,设备类型也逐渐增多,所以现阶段医院的一项重要的工作就是医疗设备的维护与维修。近几年,在医学技术不断改革的背景下,医疗设备与过去相比有了更高的技术含量,运行过程中设备的潜在问题变得十分隐秘,大大增加了维修难度。在维护与维修医院医疗设备时,必须实现维修模式的多元化,共享资源,才能使设备的维护与维修水平不断提高。文章分析了目前维修与维护医院医疗设备中的困难与挑战,探讨了有效的维护维修策略与实施模式。 关键词:医院医疗设备 困难 维修维护策略 模式 Abstract: many medical activities in hospitals, such as examinations, all need to rely on medical equipment. With the development of medical technology, the type of equipment is also increasing. Therefore, an important work of the hospital is maintenance and repair of medical equipment at this stage. In recent years, under the background of continuous reform of medical technology, medical equipment has higher technology content than before. During operation, the potential problems of equipment become very secretive, which greatly increases the difficulty of maintenance. When maintaining and maintaining hospital medical equipment, we must realize diversification of maintenance mode and share resources, so that the level of maintenance and repair of equipment will be continuously improved. This paper analyzes the difficulties and challenges in the maintenance and maintenance of hospital medical equipment, and discusses the effective maintenance strategy and implementation mode.
简介:目的:探讨放射科医疗服务投诉原因和实施防范管理的效果。方法:随机抽取2014~2016年在医院放射科进行检查的144例患者为研究对象,根据年度分为对照组和观察组,每组72例。对照组(2014年3月~2015年3月)采用传统医疗服务,观察组(2015年4月~2016年4月)实施防范管理,比较两组投诉事件的主要原因、总发生率和医疗服务质量评分情况。结果:观察组服务态度不佳占1.39%,检查单问题为零,等待时间过长占1.39%,投诉事件总发生率为2.78%,服务态度评分为(86.33±10.25)分,业务能力评分为(83.21±5.42)分,医疗环境评分为(90.76±10.13)分,沟通能力评分为(87.11±11.25)分,均明显优于对照组(P〈0.05)。结论:将防范管理用于放射科医疗服务,能够改进工作中的不足,优化医疗服务流程,明显提高服务质量,满足患者期望,减少投诉事件发生,有助于改善医患关系。