GUEST EDITORIAL： NEW TRENDS ON SERVICE SYSTEMS AND SERVICE MANAGEMENT

TheInternationalConferenceonServiceSystemsandServiceManagement(ICSSSM06)washeldonOctober25-27,2006inTroyes,France.ThisconferencewassponsoredbyIEEESystems,ManandCyberneticsSociety.Morethan500articlesweresubmittedtotheconferenceandafterapeer-reviewingprocess,284paperswereacceptedandpublishedintheconferenceproceedings.AllpaperspublishedintheproceedingsareavailableintheIEEEdatabase.Theconferencehasattracted