简介:摘要本文简要介绍了营业电费管理的基本流程,说明了营业电费管理的重要意义,并就营业电费管理中的关键环节,包括抄表工作、电费电量核算等内容进行了详细深入的探讨研究。
简介:摘要目的针对现行门诊流程存在的问题及不足,优化门诊工作流程,提高儿科门诊效率与质量,提升患儿及家长满意度.方法立足我院实际,综合运用先进理念、技术,对门诊流程进行改进优化,在各环节加入现代先进信息技术,确保各环节设置更加合理、衔接更加紧密.结果实行流程优化后,患者从挂号完毕到就诊结束所需总时间减少2.28小时,挂号、到相关科室做辅助检查、取药、转诊、住院等环节所需时间也有所减少,并且差异均有统计学意义(P<0.01);患儿家属对门诊流程的总体满意度从89.5%提高到98.7%,各环节所需时间满意度、护士护理等满意度也有所提高,且差异有统计学意义.结论实施儿科门诊流程优化,提升了我院儿科门诊工作效率与质量,赢得了患儿及家长的赞誉及肯定.团队文化更加鲜明,工作人员服务理念和能力进一步增强.关键词儿科门诊;流程;优化PediatricoutpatientprocessoptimizationZhangJingLifang-fangZhangshou-juanQinjing-jing(ChinesePLAGeneralHospital,Beijing100853,China)Abstractobjectivefocusingontheoutpatientprocessexistingproblemsanddeficiencies,thenoptimizingoutpatientworkflow,improvingthepediatricoutGpatientefficiencyandquality,andenhancingchildrenandparents`satisfaction.Methodsmakinguseofadvancedconcepts,techniquestoimprovetheprocess,sothatensurealllinkssettingmorereasonableandfluent.ResultsChildrenandparentsfeelourexcellentserviceattitude,andthepatientsatisfactionisimproved,theimageofourhospitalisenhanced.ConclusionsByoptimizingpediatricoutpatientprocess,ourpediatricoutpatientefficiencyandqualityareimprovedobviousGly,gettingthepraiseofchildrenandparents.Atthesametime,ourteamcultureismoredistinctiveandtheserviceconceptandskillarestrengthened.KeywordsPediatricoutpatient;Process;Optimization中图分类号R47文献标识码A文章编号1008-6315(2015)12-1084-02