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简介：ConferenceThemeandScopeThelastdecadehasseenrapidgrowthofservice-basedeconomicactivitiesinmanyadvanceddevelopedeconomiessuchastheUSA,EuropeananddevelopedAsiancountriesaswellasemergingeconomiessuchasChinaandIndia.Therapidgrowthofserviceactivitiesposesmanychallengingissuesinthedesignandoperation

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简介：Aknowledge-based,technology-supportedsocietyisthekeytosolvingcurrentproblemsofmankind.Theabilitytounderstandandmanageacomplex,dynamicknowledgesocietyofthefutureandtheoverallsystemicframeworksupportingitisvital.SystemsSciencescarrythepromiseofpromotingthecreation,

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简介：October25to27,2006,Troyes,Francehttp://www.utt.fr/ieee-sssm06/SponsoredbyServiceSystemsandOrganizationCommittee,IEEESystems,ManandCyberneticsSocietyIEEEThemeServiceisanemergingsectorforeconomicgrowthinthe21stcentury.Itcoversourdailylifeandalmostallindustries,frommedicalcaretotheproductionofhigh-techproducts.Anation'seconomicevolutionhighlyreliesonitsservicesystemsandservicemanagement.Theproductionofaproductinamanufacturingplantmaybeinterruptedbecauseoftheshortageofrequiredcomponentscausedbyanunreliablelogisticsservice.Thelivingstandardofpeopleinacountrymaybedegradedbecauseofitsineffectivemedicalcaresystem.Intheinformationerawheretheindustrializedworldisnolongercharacterizedbyscarcityofmerchandises,serviceandqualityoflifehavebecometheprimaryfocusforsocialandeconomicdevelopment.Giventheincreasingimportance,thecomplexity,andtheinterdisciplinarynatureofservicesystemsandservicemanagement,itisessentialtobringresearchersandprofessionalsfromallrelevantdisciplines(systemtheoryandsystemsengineering,marketingandorganizationalbehavior,logisticsandoperationsmanagement,qualityassurance,informationtechnology,etc)togethertodiscussissuesandsharetheirresearchanddevelopmentresultsandexperiencesintheareasofservicesystemsandservicemanagement,inordertodevelopinnovativeandadvancedconcepts,strategies,systemdesignandoperationsmanagementmethodsforthe21stcentury'sservice.Authorsareinvitedtosubmittheir

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